Introduction
The Yard Doctor (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our pest control and landscape care services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Contact Information: Name, address, phone number, email address
- Service Information: Property details, service history, treatment preferences
- Payment Information: Billing address, payment method details
- Communication Records: Service requests, customer service interactions, feedback
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, referral sources
- Location Data: General geographic location based on IP address
Service-Related Information
In providing our pest control and landscaping services, we may collect:
- Property Information: Lot size, landscape features, existing pest issues
- Treatment Records: Services performed, products used, treatment schedules
- Photos: Before/after images of treated areas (with your consent)
How We Use Your Information
We use your information to:
- Provide Services: Schedule appointments, perform treatments, maintain service records
- Communication: Send service reminders, follow-up communications, respond to inquiries
- Billing: Process payments, send invoices, manage accounts
- Improvement: Analyze service effectiveness, develop new treatment programs
- Legal Compliance: Meet regulatory requirements for pest control licensing and reporting
- Marketing: Send promotional materials about our services (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third parties who assist us in:
- Payment processing
- Appointment scheduling systems
- Customer relationship management
- Website hosting and maintenance
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Respond to emergency situations
- Meet pest control licensing and regulatory reporting requirements
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Security Measures Include:
- Encrypted data transmission
- Secure payment processing
- Limited access to personal information
- Regular security assessments
- Employee training on data protection
Your Rights and Choices
You have the right to:
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Limit how we use your information
To exercise these rights, contact us using the information provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
- Provide relevant content
You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
Retention of Information
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Service records may be retained longer to comply with pest control licensing requirements.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
The Yard Doctor
Phone: 559-681-5455
Email: theyarddoc@yahoo.com
Service Areas: Fresno, Madera & Merced Counties
Consent
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.